freescout-help-desk/freescout

freescout-help-desk/freescout has 4,649 GitHub stars and 743 forks. GitHot measured +3 stars in 24 hours. Last checked 2026-11-08 14:33 UTC. Last push 2026-11-02.

How these counts are measured

FreeScout — Free self-hosted omnichannel AI-powered helpdesk & shared mailbox

4,649 stars 743 forks +3 in 24h

What you can do

Omnichannel — FreeScout centralizes in one place all customer conversations received by email, WhatsApp, Telegram, Facebook, Slack, Live Chat and more.
AI-powered and super efficient.
Unlimited support agents, tickets, mailboxes, etc.
Secure by design.

Measured star growth

in 24h: +3
in 7 days: Update delayed
in 15 days: Update delayed
in 1 month: Update delayed

Net star changes over overlapping periods, not daily totals. Missing measurements are left blank. Stars measure attention, not software quality.

README.md

Original

Free Self-Hosted Zendesk & Help Scout Alternative

FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and does not use any copyrighted Help Scout or Zendesk materials.

If you want to support the project feel free to star this repository. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!

FreeScout

Demo

Live Demo

Features

Omnichannel — FreeScout centralizes in one place all customer conversations received by email, WhatsApp, Telegram, Facebook, Slack, Live Chat and more.
AI-powered and super efficient.
Unlimited support agents, tickets, mailboxes, etc.
Secure by design.
Mobile-friendly.
Multilingual (translated into 33 languages).
Seamless email integration (via SMTP, IMAP, POP3, etc).
Modern OAuth authentication for Microsoft Office 365 and Google Workspace.
Progressive Web App for phones and desktops (installable from browser and sending Web Push notifications).
Native S3 storage support.
Fully supports screen readers (for visually impaired).
Web installer & updater.
Starred conversations.
Push notifications.
Following conversations.
Auto replies.
Internal notes.
Forwarding / Merging / Moving conversations.
Phone conversations.
Sending new conversations to multiple recipients at once.
Collision detection – notice is shown when two agents open the same conversation.
Automatic refreshing of the conversations list without the need to reload the page.
Pasting screenshots from the clipboard into the reply area.
Flexible notifications for user agents.
Open tracking.
Powerful search.

A full list of features is available here.

Need anything else? Suggest features.

Mobile Apps

Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.